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  • How do returns work?
    After your event, your reps toss any single-use items (flyers, giveaways) and leave the rest—tablecloths, banners, charging stations, etc.—at the hotel front desk or booth pickup point. We provide prepaid return labels; our logistics team collects everything, brings it back to our facility, and you never have to handle packing or shipping.
  • Where do you store our reusable materials?
    All reusable items are cleaned, labeled under your company profile, and stored in our climate-controlled warehouse. We track every piece in our inventory system so it’s ready for your next event—no lost items, no guessing.
  • What are your turnaround times?
    **Standard:** 3 weeks lead time **Rush:** 2 weeks (+35% surcharge) **Express:** 1 week (+50% surcharge) If you have an urgent need, let your CSM know—we’ll always do our best to accommodate.
  • What if I need to add or change items after placing my order?
    No problem. As long as your event is more than one week away, just email your CSM with the updates. We’ll confirm any availability or surcharge and adjust your order. Changes requested less than a week before the event may incur rush fees.
  • Can I cancel or modify my order?
    You can modify or cancel your order up to 10 business days before your event without penalty. Cancellations or changes made within 10 days may incur a fee to cover materials and labor already committed. Check with your CSM for exact cut-off dates.
  • How does pricing work?
    We offer three discounted “booth packages” plus an extensive a la carte menu. Package and add-on pricing is custom-quoted based on your event needs and quantities. To get your personalized quote, click **Get Started**, fill out the short form, and your CSM will send a detailed proposal—no surprises, no hidden fees.
  • Do I need to sign a long-term contract?
    No. There are no subscription or long-term commitments. You work event-by-event. Every time you need supplies, you place an order via email to your CSM and we handle the rest.
  • What payment methods do you accept?
    We accept all major credit cards (Visa, MasterCard, AMEX), ACH/wire transfers, and purchase orders for established accounts. Payment terms are 50% deposit at order, balance due net 15 days after delivery.
  • Do you ship internationally?
    At this time our service is focused on domestic U.S. events. For international conferences, please contact us and we’ll explore options or recommend a local partner.
  • Who is my point of contact?
    Every account is assigned a dedicated Customer Success Manager (CSM). From your kickoff meeting onward, your CSM is your single point of contact for quotes, order updates, rush requests, and any questions.
  • What happens if something arrives damaged?
    If any item arrives damaged, please notify your CSM within 24 hours of delivery. We’ll ship a replacement or issue a credit, depending on your preference and the event timeline.
  • *Still have questions?*
    Click **Get Started** or email contact@ConferenceSupply.com and we’ll get you squared away
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